This is an interactive session with a pragmatic focus which will give you tools to express yourself and build mutual understanding and focused next steps. This session has been developed with support staff in mind – whether you are managing tricky conversations in the office or liaising with parents regarding pastoral care and wellbeing – there will be something meaningful to take away from this session.
Outcomes for the session. You will be able to plan an upcoming conversation with a focus on:
- Values - what really matters here?
- Importance and impact - why does the conversation really matter. What do you want the result to be?
- Emotions and empathy - a chance to examine the emotions involved and the powerful information these give you
- Who, when, where? - Consideration of practicalities and a commitment to going ahead!
Suitable for: support staff
Can’t make it? Don’t worry! If you are unable to attend, still register to receive a recording link and watch within 14 days
